Effective Date: October 2024
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To qualify for a return, the item must be in its original condition—unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at info@asiapartsstore.com. Returns must be shipped to the address provided upon request. If your return is approved, we will issue a return shipping label along with detailed instructions.
Important: Returns sent without prior authorisation will not be accepted.
For any return-related inquiries, please reach out to us at info@asiapartsstore.com.
The return shipping address is: 107 Tweed Street, Invercargill Auckland 9810, New Zealand
Damages and Issues
We recommend inspecting your order upon receipt. If you find that an item is defective, damaged, or if you received the wrong item, please contact us immediately so we can address the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Electrical parts that have been installed or used
Special order parts that were custom ordered for you
Items that have been damaged due to improper installation or use
If you have questions or concerns about a specific item, please contact us for assistance.
Exchanges
For exchanges, the quickest option is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we receive and inspect your return to inform you whether your refund is approved. If approved, you will be automatically refunded using your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@asiapartsstore.com.