HIGH QUALITY AFTERMARKET REPLACEMENT PARTS TO SUIT:
LOCAL PICK UP AVAILABLE @ THORNLEIGH, NSW 2120
CONTACT:DIRECT AUTO PARTS SUPPLY
WIDE RANGE OF RENAULT MASTER PARTS
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General, Postage, Return, Refund, Warranty
Policy
*If you unsure about item condition,
compatibility, etc., please ask questions BEFORE commence purchase.
General:
All sales re final. Full payment required
prior to order dispatching.
Select items carefully. Compare pictures
and description for exact matching to the original item.
Note: that the item colours showed on the pictures can
be not exact as the actual item colour,
due to the lighting, camera, view angle,
etc. Colours mentioned: (black, grey, etc.) it is just a closest
colour given as a reference, and it
is not exact.
(Incorrect order and following return will
incur initial postage charges, warehouse processing fees
and stock aging
charges for returns outside specified time.)
Do not hesitate to ask question if
anything unclear about item compatibility and parts availability.
Include VIN and model specifications for
the faster reply. Not all available parts can be listed on the website.
International buyers note: All automotive parts
(unless specified), listed for Australian vehicles makes and models.
Australia
is a "Right-Hand-Drive" country.
Postage:
with daily "Cut-out time"
11:00AM (AEST). For most of
ordered items within Australia initial postage fees paid by us.
Default parcel
service is a "Economy parcel". Express parcel
available at checkout at the extra cost.
Prior to select "Express
service" check at: www.auspost.com.au for this service availability to
your location.
Daily courier
(NSW only) available at the extra cost on request. Contact: 94818800 for
inquires. Large and heavy
items delivered by the variety of freight couriers. Freight courier
fees paid by the buyer.
POBox, Parcel Locker, etc. not
acceptable.
All our parcels
have "tracking service". Tracking number updated upon item dispatched
from our warehouse.
Tracking information available at your item purchase status
and via email notifications. Upon item
dispatching
we are not longer able to control it movement and all answers about
delivery status can be found at:
www.auspost.com.au
We use an extra insurance for items over
$50.00 value and our item package is sufficient and tested
to held careless
handling. However, sometimes damages happened. If you received item that was damaged
in
transit, you need to inform us ASAP and lodge "Damage in Transit" claim to Australia Post.
By Australia Post regulations, only receiver able to lodge
"Damage-in-transit" claim for compensation.
For the "Damage in transit" claim, Australia Post require ALL packaging together with the item.
DO NOT disposal any packaging materials
until you ensure that item did not arrive damaged and it match description.
Do not post damaged-in-transit item
back to sender!(It will
void ability for compensation claim.)
Check delivery address to ensure it valid
and up to date. Item returned as an "Unclaimed" can be posted
second time with return postage and postage fees charged to the buyer.
Initial postage charges and return fees
will be deducted from refund for "Unclaimed" returned item,
as well
as warehouse processing fee and late return fee (where applicable).
Return:
ALL RETURNS MUST BE MADE WITHIN 30
DAYS FROM DELIVERY DATE!
We do
accept returns for most of our products* with any reason, however some conditions do
apply.
* Used parts,
virtual products and specified items - excepted from return.
Return
for exchange or refund accepted for item that: Not fit description purpose,
have factory defects,
do not match item description and pictures on the website
listing.
Return of the item with "non-genuine" reasons such as: change
mind, no longer need, unwanted gift,
incorrect selection, etc. accepted with
applicable conditions.
Return
item must be in original condition. Item damaged due to unqualified, unprofessional installation, painted,
altered, tempered, modified, not used for it purpose, etc. will be not accepted for exchange or
refund.
as well as all
"Non-genuine" reasons must be in unused condition, without attempts
to install it.
All return item
must be in original packaging, without writing, printing, extra labels, etc.
Copy of invoice must be included.
Returned
items not following above requirements will be not accepted for exchange or
refund.
We do pay return postage for items that not fit it purpose, have factory
defects,
do not match item description or pictures on the web listing and
warranty items (where applicable).
All other
returns paid by the buyer.
Exchange or
refund for the returned item will be processed upon item received and
inspected.
Incorrectly
selected items, "Change mind", "No longer need",
"Unwanted gift" and all other non-genuine return reasons
will incur warehouse
processing fees: (10% of the sale
price) and initial postage charges.
Any returns
(except warranty claims) made with excessive delays will be liable for reduced
refund amount (stock aging).
Over 12 month
returns not accepted.
International buyers note:
Postage cost for
all international orders paid by the buyer. Import duties, taxes and other
government charges
are not included in the item price or shipping fees. All these
charges and fees paid by the buyer.
Check with your local authority to
determine applicable fees prior to commence purchase.
All
international parcels insured for the full item value.
There is no
cheap freight options for the large and heavy items. All international freight
services have a high price tag.
International buyers note:
We operate on Australia market. All our
automotive parts are designed and made for Australian vehicles.
Check item
compatibility prior to purchase.
We operate with $Au only, not with any
other currency.
Payment:
We accept
following:
Paypal;
Email and message service:
We operate 09:00 - 17:00 Monday to Friday
and usually reply your messages within 2 hours.
Delay with message reply may occur at
weekends, public holidays and store holiday.
Warranty:
All new parts covered by 12 month
warranty. Any warranty outside this period specified in the item description.
Warranty apply for item only, it does not
cover installation, painting and any other labor cost.
Warranty does not cover any direct or
indirect expenses beside item cost only.
Warranty apply for items that was
professionally installed, without alterations, modifications, collision
damages.
Warranty apply for parts used on the
matching vehicle make, model and dates range on standard road operation
(unless
specified).
For all warranty claims, invoice/receipt from professional installer must be included to the claim.
Warranty claims not accepted without trackable record of the professional installation.
By commence purchase, Buyer accept above policy and all specified
conditions.
* (c) Direct Auto Parts Pty Ltd
Business Register:
Direct Auto Parts Pty Ltd
Office: 5/12 Pioneer Ave. Thornleigh 2120
NSW Australia
